General Terms and Conditions of Sale

Purpose

These general terms and conditions of sale define the terms applicable to concierge services, seasonal rental management, guest reception, cleaning, linen, on-site follow-up, and associated services.

Services

The services provided are those agreed upon with the client in the estimate, contract, mandate, or validated written correspondence. Any additional service may be subject to specific approval and billing.

Rates

The applicable rates are those communicated to the client prior to service confirmation. They may be expressed as a flat rate, percentage, per service, or according to any other modality agreed between the parties.

Order and Validation

Any order or service request implies acceptance of the terms agreed between the parties. Execution may be conditional upon receipt of necessary information and, where applicable, a deposit.

Payment

Invoices are payable according to the terms indicated on the estimate, invoice, or contract. In case of late payment, penalties and collection fees may be applied in accordance with applicable regulations.

Liability

The concierge commits to performing the services with care and diligence. Liability cannot be held in case of force majeure, incorrect information provided by the client, or intervention of an external third party.

Personal Data

Personal data collected as part of the services is used for client relationship management, service delivery, and associated administrative obligations.

Disputes

In case of dispute, the parties seek an amicable solution before any legal action. Failing that, the rules of jurisdiction applicable are those provided by French law.

Utilisation du site et Google Analytics

Ce site utilise Google Analytics 4, un service fourni par Google, pour mesurer sa fréquentation et comprendre l’utilisation de ses pages et des actions de contact : envois de formulaires, clics sur les liens de téléphone, d’email ou WhatsApp et demandes de réservation.

Google Analytics est activé uniquement après votre consentement aux cookies de mesure d’audience. Vous pouvez accepter, refuser ou retirer votre consentement à tout moment via « Gérer mes cookies ». Le refus ne vous empêche pas de consulter le site ni d’utiliser ses formulaires.

Les noms, adresses email, numéros de téléphone et contenus saisis dans les formulaires ne sont pas transmis dans les événements de suivi de ces actions. L’acceptation des présentes conditions ne vaut pas consentement aux cookies. Pour en savoir plus, consultez la politique de confidentialité du site et celle de Google : https://policies.google.com/privacy?hl=fr.