Frequently Asked Questions

Does the concierge service operate only in the villages?

Yes. It is based in Saint-Blimont and supports properties located in the villages around the Baie de Somme.

How are concierge rates calculated?

Rates depend on the type of property, location, level of delegation, cleaning, linen, and the volume of stays. A personalized quote is provided before starting.

Can the owner keep control over their Airbnb, Booking.com calendar?

Yes. Support can be arranged to maintain clear visibility over bookings, owner blocks, and periods to keep available.

What happens in case of a problem with the guest?

The concierge acts as a local intermediary: they communicate with the guest, check the situation if necessary, and coordinate possible solutions.

Do you provide services year-round in Baie de Somme?

Support can be occasional, seasonal, or regular depending on your needs, your short-term rental schedule, and availability in the area.

What types of properties are managed?

The concierge service manages a wide range of accommodations: houses, apartments, holiday cottages, and mobile homes. The services are tailored to ensure optimal management.

Are the services offered year-round?

Yes, the services are offered year-round, even in the low season. The concierge service ensures that rentals continue without interruption and that each property remains maintained and ready to welcome guests at any time.

How does the mobile home handover work?

The service includes welcoming the holidaymakers, handing over the keys, cleaning between each stay, inventory checks, and coordination with the campsite if necessary. This way, the mobile home can be entrusted with complete peace of mind.

How does the guest check-in process work?

Guests are warmly welcomed: keys are handed over, the accommodation is introduced, and useful information for the stay is provided. The concierge remains available if needed to ensure the experience is smooth and enjoyable.

Is cleaning ensured between each rental?

Yes, each accommodation is carefully cleaned between stays. Suitable cleaning products are used, fresh linens are prepared, beds are made, and the little touches that make a difference are provided.

Do you offer an inventory of fixtures?

An inventory of fixtures is carried out at each arrival and departure. This ensures the safety of your property, prevents disputes, and guarantees full transparency with the guests.

How is the owner informed about bookings and revenue?

The owner is regularly informed through a dashboard or personalized reports. Bookings, generated revenue, and completed interventions can thus be tracked with clear and transparent management.

Which sites are used to publish the listings?

Listings are optimized and published on the main rental platforms: Airbnb, Booking.com, and others depending on the chosen strategy. Special attention is given to the quality of photos, descriptions, and responsiveness in communications.

What happens in case of breakage?

In case of breakage, a prompt intervention is launched: assessment, photos, information to the owner, and support with the platform or insurance procedures. A repair or replacement can also be coordinated if necessary.

What are the rates?

Rates are tailored to each type of property and the desired level of service. À la carte or all-inclusive packages are offered. A request for a quote allows you to receive a personalized proposal, with no obligation.

Is it possible to entrust only certain tasks (cleaning, welcome, etc.)?

Two management packages are offered, each tailored to different needs. The owner chooses the one that suits them best, with additional options if necessary, for truly personalized management.

Who manages the security deposits?

The security deposit is managed through the booking platform according to its rules. In case of any damage, all relevant elements are promptly provided: photos, inventory of fixtures, and guest information to facilitate the claims process.

How is rental taxation managed?

The concierge service can help organize the tracking of rental income with clear reports, but the tax declaration must still be done with an accountant or tax advisor. The necessary information is provided to simplify this step.